In Utility-Led Building Benchmarking, Think User-First, Not Customer-First
In Utility-Led Building Benchmarking, Think User-First, Not Customer-First. In Product Management, I generally prefer to follow best practices and the market. That said, I’m going to argue for something unconventional – I’m going to make the case for NOT taking a customer-first approach building benchmarking program design. The context for this approach is important: it’s all about creating successful utility-led building benchmarking programs AND getting whole building data into the… Read More »In Utility-Led Building Benchmarking, Think User-First, Not Customer-First